Legal
Refund & Cancellation Policy
Last updated [date]
A clear summary of when you can get your money back and how to change your course date.
At a Glance
| Situation | What you get back |
|---|---|
| You cancel within 14 days of booking, before your in-person course starts | Full refund, including your deposit |
| You cancel within 14 days of booking, after asking for your in-person course to start in that period | Full refund minus a proportionate amount for training already received |
| You cancel an online course before you first access it (within 14 days) | Full refund |
| You have accessed an online course | No refund — you agreed at checkout that the right to cancel ends once access begins |
| You cancel an in-person course more than 14 days after booking and at least 14 days before the course date | Any balance paid is refunded; the deposit is kept to cover the costs of holding your place and preparing your kit |
| You cancel an in-person course less than 14 days before the course date, or don't attend | No refund, but contact us — we'll try to offer another date where we can |
| We cancel or move your course | Your choice of a new date or a full refund of everything you've paid |
| The course isn't delivered as described | Tell us — we'll put it right or give a full or partial refund, in line with your legal rights |
Rescheduling Your Course
- Give us at least 14 days' notice before your course date and we'll move your booking to another available date once, free of charge.
- With less than 14 days' notice, we'll try to help, but a new date isn't guaranteed and a fee may apply.
- Your balance is still due 14 days before your new course date.
Kits
If you cancel after your kit has been given or sent to you, please return it unused and in its original condition within 14 days, or we may deduct its value from your refund. Kits can't be returned once used, for hygiene reasons.
Klarna Payments
If you paid with Klarna, your refund goes back to Klarna, which will adjust or close your instalment plan. Keep making any Klarna payments that fall due until Klarna confirms the refund. Klarna's own terms apply to your agreement with them.
How to Request a Refund
- Email [Contact email] or message us on WhatsApp with your name, the course and date you booked, and the email you used to pay.
- We'll confirm we've received your request.
- Approved refunds are made to your original payment method within 14 days. Your bank may take a few extra days to show it.
Your Legal Rights
This policy doesn't affect your statutory rights. Full details of your 14-day right to cancel are in our Terms & Conditions.