Terms & Conditions

Who We Are

This website and our courses are run by [Entity Name Ltd], a company registered in England and Wales (company number [Company number]), trading as LV Hair Academy. Our registered address is [Registered address]. You can contact us at [Contact email] or on WhatsApp.

In these terms, "we", "us" and "our" mean [Entity Name Ltd]. "You" means the person booking a course. These terms apply when you book any course with us, whether in person or online.

Our Courses

We offer in-person hair extension training at venues in UK cities, and online courses you access through the internet. Each course page describes what is included, such as content, duration, kit and certificate. Please read it before you book.

We may update course content to keep it current. We won't make changes that significantly reduce what you have paid for.

Booking and Payment

Your booking is confirmed when your payment is successful and you receive a receipt. Payments are processed securely by Stripe. Depending on the course, you can pay:

• A deposit — this secures your place. The remaining balance for an in-person course is due no later than 14 days before your course date.
• In full — the whole price at checkout.
• With Klarna (where offered at checkout) — Klarna pays us and you repay Klarna in instalments under a separate agreement between you and Klarna. Klarna's own terms apply to that agreement.

If the balance for an in-person course isn't paid by the due date, we'll contact you. If it still isn't paid, we may release your place and treat the booking as cancelled by you (see our Refund Policy).

All prices are shown in pounds sterling on the course page and at checkout.

Your 14-Day Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you book as a consumer you normally have 14 days from the day your booking is confirmed to cancel for any reason and receive a full refund, including any deposit.

In-person courses

• If you cancel within 14 days of booking and your course has not started, you get a full refund.
• If you ask for your course to take place within the 14-day period and then cancel during that period, we may deduct an amount proportionate to the training you have already received.
• Once your course has been fully delivered, you no longer have the right to cancel.

Online courses

• Online courses are digital content. At checkout we'll ask you to expressly request immediate access and to confirm you understand that you will lose your right to cancel once access begins.
• If you cancel before you first access the course content, you get a full refund.
• Once you have accessed the course content, the 14-day right to cancel no longer applies.

How to cancel

Tell us clearly in writing — by email or WhatsApp — that you wish to cancel, with your name and the course you booked. You don't have to give a reason. We'll refund you within 14 days of your cancellation using the payment method you used.

Cancelling After 14 Days

After the 14-day period, our Refund Policy explains what happens if you cancel or need to change your date. This does not affect your legal rights, for example if a course is not delivered as described.

Rescheduling

If you can't make your in-person course date, contact us as early as possible. Rescheduling is subject to availability on another date. Our Refund Policy sets out how much notice you need to give and whether any fee applies.

If We Cancel or Change a Course

Occasionally we may need to cancel or move a course, for example if a trainer is ill or a venue becomes unavailable. If we do, we'll tell you as soon as possible and you can choose either a place on another date or a full refund of everything you have paid us.

We are not responsible for travel, accommodation or other costs you have arranged, so we recommend booking flexible travel where possible.

Kits

Where a course includes a kit, the course page describes what it contains. Kits are for your own use. Kit contents may vary slightly if an item is unavailable; if so, we'll replace it with an item of similar quality and value.

If you cancel and your kit has already been given or sent to you, our Refund Policy explains how kit is handled.

Certificates

You'll receive a certificate when you complete your course and meet its requirements, which are described on the course page (for example attending in full and completing any practical assessment or case studies).

A certificate confirms you completed our training. It is not a licence to practise. If you plan to work on clients, check that your insurer accepts the certificate before you start.

Your Responsibilities

• Arrive on time and follow your trainer's health, safety and hygiene instructions.
• Tell us before the course about any allergies, health conditions or access needs that may affect your training, so we can make reasonable adjustments.
• Don't share, copy, record or resell our course materials or online course access. Course content belongs to us and is licensed to you for personal learning only.
• Treat trainers, models and other learners with respect. We may remove anyone whose behaviour is unsafe or abusive, without a refund.

Our Liability

We will deliver your course with reasonable care and skill. If we don't, please tell us and we'll try to put it right.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Otherwise, our total liability to you is limited to the price you paid for the course. We are not responsible for losses that were not foreseeable, or for business losses such as lost income or profit.

After your course, you are responsible for the services you provide to your own clients, including consultations, patch or allergy tests where appropriate, insurance and complying with any local rules that apply to your business.

Complaints

If you're unhappy with anything, please contact us at [Contact email] and we'll aim to respond within 14 days.

Governing Law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live.

We may update these terms from time to time. The version in force when you booked applies to your booking.